At RoyalRide, your privacy is our top priority. We are fully committed to complying with the General Data Protection Regulation (GDPR) and ensuring that your personal information is treated with the utmost care, transparency, and integrity. This Privacy Policy is designed to be clear, informative, and as straightforward as possible—while complying with all legal requirements and the standards of Woking Borough Council.

We respect your right to privacy and make it a top priority when you choose to travel with RoyalRide Taxi, whether you’re booking an airport taxi or a local ride within Woking.

Who Are We?

We are RoyalRide Taxi , a trusted and licensed taxi and airport transfer service. Our goal is to provide you with professional, reliable, and safe transportation throughout Woking and surrounding areas.

Why Do We Process Your Data?

We collect and use your personal information to:

  • Process your bookings
  • Contact you regarding your ride
  • Ensure your journey is secure and on time
  • Improve our services and customer support
  • Comply with legal and regulatory obligations

What Information Do We Collect?

We may collect and process the following data:

  • Name, phone number, and email address
  • Pickup and drop-off locations
  • Payment and transaction details
  • Communications or feedback you provide

Who Do We Share Your Data With?

We do not sell or share your personal data with third parties for marketing purposes. Data is only shared with:

  • Licensed RoyalRide Taxi drivers
  • Legal authorities if required by law
  • Third-party service providers who help us operate (e.g., payment processors), under strict confidentiality agreements

Where Is Your Data Processed?

Your data is stored and processed securely within the UK. We take all necessary steps to ensure it is protected against unauthorized access, disclosure, or misuse.

How Long Do We Keep Your Data?

We retain personal data only as long as necessary for the purposes it was collected, or to comply with legal and regulatory requirements.

What Are Your Rights?

Under GDPR, you have the right to:

  • Access the data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to how we process your data
  • Withdraw consent (if processing was based on it)

To exercise any of these rights, please contact us directly.

Do We Profile You?

We do not use automated decision-making or profiling based on your data.

What About Cookies?

Our website may use cookies to improve user experience and monitor website usage. You can adjust your browser settings to block cookies if you prefer.

Still Have Questions?

We’re here to help. If you have any questions about this Privacy Policy or how your data is handled, please don’t hesitate to get in touch:

📞 Call us: (0044)7405566015
📧 Email: contact@royalride.uk

For related information, please read our Terms & Conditions.